Thank you for choosing Jojo’s Toy Shop. Please read our Terms & Conditions carefully before booking.

By placing a booking, you confirm that you have read, understood and agree to the following terms.

1. Booking & Deposit

A 50% non-refundable deposit is required to secure your booking date.

Your booking is not confirmed until the deposit has been received and confirmation has been sent by Jojo's ToyShop.

The remaining balance must be paid no later than 7 days before your event unless otherwise agreed.

2. Delivery, Setup & Collection

We provide delivery, professional setup and collection within our standard service area.

We are based in Tottenham, North London.

Bookings outside our standard service area may incur an additional delivery charge. Please contact us before booking.

Please ensure there is clear and safe access to the venue for delivery and collection.

3. Equipment Use

Our soft play equipment is suitable for children approximately 6 months to 5 years of age.

Children must be supervised by a responsible adult at all times.

The equipment must only be used for its intended purpose.

4. Care of Equipment

To keep our equipment clean and safe for every customer, the following are not permitted on the equipment:

• Shoes
• Food
• Drinks
• Sweets
• Chewing gum
• Face paint
• Glitter
• Slime
• Pens or markers
• Sharp objects
• Pets

Any damage caused through misuse may result in repair or replacement charges.

5. Ball Pit

The ball pit must only be used by children under adult supervision.

Balls must remain inside the designated play area.

Customers are responsible for ensuring that all balls are returned before collection.

Lost or excessively damaged balls may incur replacement charges.

6. Personalised Items

If you purchase a personalised ball pit board or other personalised hire item, please ensure that all names, spellings, ages and themes are correct when submitting your booking.

Jojo's ToyShop cannot be held responsible for customer spelling errors submitted during booking.

7. Cancellation Policy

The booking deposit is non-refundable.

Cancellations made after the booking has been confirmed will result in the loss of the deposit.

If the remaining balance has already been paid, refunds will be considered at the discretion of Jojo's ToyShop.

8. Rescheduling

We understand that plans can change.

If you need to change your booking date, please contact us as soon as possible.

Date changes are subject to availability and cannot be guaranteed.

9. Weather

For outdoor bookings, Jojo's ToyShop cannot be held responsible for poor weather conditions.

If weather makes setup unsafe, we reserve the right to refuse installation for health and safety reasons.

10. Damage or Loss

Customers are responsible for hired equipment from delivery until collection.

Any damaged, stained, lost or missing equipment may be charged at repair or replacement cost.

11. Liability

Jojo's ToyShop accepts no responsibility for injury or accidents resulting from misuse of the equipment.

Customers are responsible for ensuring children are supervised by a competent adult throughout the hire period.

12. Photography

We may occasionally use photographs of our equipment at events for promotional purposes.

No personal information will ever be shared without permission.

If you do not wish your setup to be photographed, please let us know before your event.

13. Contact

Jojo's ToyShop

📍 Tottenham, North London

📧 Please contact us via our website or social media for any booking enquiries.