Refund policy

At Jojo's ToyShop, all personalised products are made to order specifically for each customer.

Personalised Items

Due to the personalised nature of our products, we do not accept returns, exchanges or cancellations once production has started.

Please ensure all names, ages, spellings and personalisation details are correct before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing:

Please include your order number and photographs of the issue so we can resolve it as quickly as possible.

Refunds are only issued where required by law, or where an item is faulty, damaged, or incorrect.

Refunds are not available for personalised items due to customer errors such as incorrect spelling or incorrect information supplied when ordering.